Strengthening Our Promise: Updated Service Charter

At the heart of every service we provide lies a promise — a promise to serve with integrity, fairness, and accountability. With the recent update to our Service Charter, we are proud to reaffirm and strengthen that commitment to the community.

The refreshed Charter is more than just a document — it is a reflection of our values and the principles that guide how we work every day. It clearly outlines what you can expect from us, the standards we hold ourselves to, and the channels available for feedback, support, and continuous improvement.

This update comes after thoughtful consultation and a desire to better align our services with the needs and expectations of those we serve. From timelines on service delivery to clearer communication protocols, the Charter puts transparency and responsiveness at the forefront.

By sharing it publicly, we are not only holding ourselves accountable, but also inviting you — the community — to be part of our journey. Because good governance thrives where there is trust, collaboration, and clarity.

We encourage you to take a moment to explore the updated Service Charter and see how it reinforces our shared goals. Together, we continue to build a more responsive, respectful, and resilient community.